At VFPCL, we take pride in providing fresh, authentic, and farmer-grown products. We ensure careful handling, packaging, and dispatch. However, if you are not satisfied due to specific issues, we offer a fair and transparent return and refund process as outlined below.

1. Eligibility for Return

You may request a return or replacement within 3 working days from the date of delivery, only under the following conditions:

• Damaged products received (physically broken, crushed, leaked, etc.)
• Expired or spoiled consumable items (e.g., honey, grain)
• Incorrect item delivered (wrong product or quantity)
• Quality issue observed and verified by our team

2. Non-Returnable Products

The following items are not eligible for return or refund:

• Products damaged due to improper storage or handling after delivery
• Used or partially consumed items
• Items without original packaging or proof of purchase
• Products purchased during special sales or at discounted “no-return” prices
• Perishable items after 3 days of delivery unless expired or spoiled

3. Return Process

To initiate a return, please contact us through any of the following:

• 📧 Email: fpovindhyanchal@gmail.com
• 📞 Phone: +91 9301100690
• 📱 WhatsApp (if applicable): 9301100690

Please include the following details:

• Order ID or invoice number
• Description of the issue
• Photo(s) of the product and packaging
• Date of delivery

Our team will verify and respond within 2–3 working days.

4. Replacement or Refund

After verification, we will offer the following options:

• Replacement of the same item (subject to stock availability)
• Refund to your original payment method (UPI, bank, etc.)
• Credit note for future purchases (on request)

Refunds will be processed within 7–10 working days once approved.

5. Shipping Charges

• If the return is due to our error (damaged, wrong, expired), we will bear the return shipping cost.
• If the return is due to a customer error or change of mind, return shipping will be borne by the customer (and refund may be partial).

6. Cancellation Policy

• Orders can be cancelled before dispatch by contacting our customer care.
• Orders once shipped cannot be cancelled.

7. Contact Us

For return, replacement, or refund-related assistance:

Vindhyanchal Farmer Producer Company Ltd. (VFPCL)
S-201, Tirupati Balaji Apartment, Bharat Cinema Road, Shinde Ki Chhawan, Lashkar, Gwalior-474006 (M.P), India
📧 Email: fpovindhyanchal@gmail.com
📞 Phone: +91 9301100690
🌐 Website: https://vindhyanchal.org